Frequently Asked Questions
Everything you need to know about your UTR Sports gear and orders.
What is the standard shipping time for orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes who need their gear sooner.
What is your return policy for sports equipment?
We offer a 30-day return policy on all unused items in their original packaging. Please note that customized equipment or worn apparel cannot be returned unless there is a manufacturing defect.
How do I know which size of gear to purchase?
Each product page features a detailed 'Size Guide' specific to that brand and category. We recommend measuring yourself or your current equipment to ensure the most accurate fit.
Do you offer professional stringing services for rackets?
Yes, UTR Sports provides professional stringing services. You can select your preferred string type and tension on the product page before adding the racket to your cart.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger equipment purchases.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.